How to Pause, Cancel & Disable Emails

View a walk-through of Pausing and Deactivating Emails in the emfluence ClickLearn section here.

On a manual email you have the ability to both pause or cancel a send. Canceling does not retrieve messages from a recipients inbox, it only prevents the remainder of your list that hasn't yet been sent to from receiving it. NOTE: If you are not throttling your send, it is possible you will not be quick enough to pause or cancel a send even if you do so immediately. Automated emails can either be paused or disabled.

Pausing Manual Emails

On a manual email, once it has been sent, you have the ability to pause an email (only up until the entire group has been sent to). An active send will show as "In Progress." You can click the Pause or Cancel button.

in the pop-up, select Pause Email and click the button to pause the send. NOTE: If you are not throttling your send, it is possible you will not be quick enough to pause a send even if you do so immediately.

Pausing will allow you to temporarily stop the sending to the remainder of your list. You can pause and un-pause an email several times. Emails can be paused for a maximum of 10 days. After 10 days, if they haven't been either sent or canceled, the email will be canceled automatically. NOTE: The 10 day clock begins on the initial send time NOT the time the email was paused. Emails in a paused state will show up will show up as paused both on the email itself and in the email send list in the Messages section. While paused, the sender will receive an email notification of the email's state every morning until either the email has been un-paused, manually canceled, or the 10 days expire and the email is automatically canceled. You will also receive a notification email if the email is automatically canceled.

When resuming a manual email which is using throttling, you do have the ability to keep the original throttling in place, remove throttling altogether,  or change the level of throttling for the remainder of your send.

Canceling Manual Emails

You can use the same steps to cancel a manual email send by clicking the Pause or Cancel button on the email. Select "Cancel Email" in the pop-up. To confirm you want to cancel, you will be required to type the word "CANCEL" prior to clicking the Cancel Email button. Choosing cancel will prevent any remaining recipients from receiving the email. NOTE: If you are not throttling your send, it is possible you will not be quick enough to cancel a send even if you do so immediately.

After an email has been canceled you will be able to view both the Sent and Unsent lists by clicking on the quick links at the top of the email. Contacts which were unsent on a canceled email will also show up in the reporting under the Failed category under your Recipient reporting.

NOTE: The Failed Category includes ALL emails that failed to send. Along with being manually canceled, an email may also fail for using an invalid dynamic from address for a contact (such as the contact not having any value for the variable used or the value being an invalid email). Also, any Unexpected Errors that prevented sending will be shown here as well. To find only the emails that were manually canceled, you can limit the search results to "Yes - Email Cancelled" in the Failed dropdown.

Automated Emails

If you need to make changes to your automated email, you can either pause -- and make edits to the content or schedule, but still queue up new recipients to your group -- or deactivate it and turn it completely off. The former will keep the existing pending queue in place (and continue to add to it). The later will dump all pending recipients. At any point, you can return to the Send step on the email and re-activate it (if there are pending recipients, they will be queued to receive again once the email is active). NOTE: If you pause or deactivate an email in the middle of your workflow you will create a roadblock which will prevent contacts from continuing down that path (even if the emails after it are still active). Once an email is either paused or deactivated it will be removed from the Active tab of your automated emails to the Inactive tab.

Pausing Automated Emails

To Pause an automated email, click the Pause or Deactivate button on the email. In the pop-up choose to Pause and click the Pause Email button. By pausing, you will continue to queue contacts. Depending on how long the email is paused you may want to examine your pending contacts prior to reactivating the email.NOTE: If you pause or deactivate an email in the middle of your workflow you will create a roadblock which will prevent contacts from continuing down that path (even if the emails after it are still active).

Reasons for pausing an email:

• You want to change the subject, body copy, images, offer or expiration dates in your email.
• You want to change the schedule, i.e. deploy it after 2 weeks instead of after 1 week.
• You want to keep the Group tied to the email and collect new pending recipients while it's paused.

Deactivating Automate Emails

To deactivate an automated email, click the Pause or Deactivate button and choose Deactivate Email. Remember, by choosing deactivate you will removing any existing pending recipients and anyone who would normally be queued to to receive the email going forward will not be queued when the email is reactivated. NOTE: If you pause or deactivate an email in the middle of your workflow you will create a roadblock which will prevent contacts from continuing down that path (even if the emails after it are still active).

Reasons for deactivating an automated email:

• The campaign has ended and no one needs to receive the email going forward
• Rather than editing the existing email, you are replacing it with a new email in a workflow
• You are making changes to the workflow and the email is no longer necessary.