Suppressed/Unsubscribed Contacts

Suppressed contacts are email addresses that remain in your system, but are flagged not to receive any email. Your customers can suppress themselves, or unsubscribe, from your list. The system automatically marks their email address as suppressed when they opt to Unsubscribe. A contact will also be automatically suppressed if they ever mark your emails as “Spam” via their email provider, i.e. the “Junk” button in MSN’s Hotmail.

Suppressed contacts are designated by a red flag next to their contact record:

To find a list of all your suppressed contacts, start on Contacts home page. Toggle to the Search Contacts tab and change your filter on Suppressed from "Any" to "Yes." Click the Search button. This will show you all suppressed contacts in your account. You can follow these same steps when clicked into a group to find all the suppressed contacts who are part of that group. NOTE: We suggest NOT DELETING suppressed contacts. You will only ever be charged for active contacts and if you delete a suppressed contact that gets re-uploaded into your account at a later date and you send to that contact again you will be in violation of CAN-SPAM Law.

If someone has unsubscribed by mistake and asks to be added back into your list, you can manually un-suppress them.

First, search for their email address in your account. Click on the email address to edit the contact. You can download that list of contacts by hitting the download icon.

Under their email, first and last name and contact owner, you'll see radio buttons for Suppressed: Yes / No. Toggle to No and click Save. NOTE: Unless someone specifically asks to be unsuppressed or you know they were accidentally suppressed, we do not encourage resetting this status. If the contact has opted-out to your email messages and you unsuppress and send to them again, you are in violation of CAN-SPAM law.