How To Deactivate or Pause Automated Emails

View a walk-through of Pausing and Deactivating Emails in the emfluence ClickLearn section here.

If you need to make changes to your automated email, you can either pause -- and make edits to the content or schedule, but still queue up new recipients to your group -- or deactivate it and turn it completely off. The former will keep the existing pending queue in place (and continue to add to it). The later will dump all pending recipients. At any point, you can return to the Send step on the email and re-activate it (if there are pending recipents, they will be queued to receive again once the email is active). NOTE: If you pause or deactivate an email in the middle of your workflow you will create a roadblock which will prevent contacts from continuing down that path (even if the emails after it are still active). Once an email is either paused or deactivated it will be removed from the Active tab of your automated emails to the Inactive tab.

Pausing Automated Emails

To Pause an automated email, click the Pause or Deactivate button on the email. In the pop-up choose to Pause and click the Pause Email button.

Reasons for pausing an email:

• You want to change the subject, body copy, images, offer or expiration dates in your email.
• You want to change the schedule, i.e. deploy it after 2 weeks instead of after 1 week.
• You want to keep the Group tied to the email and collect new pending recipients while it's paused.

Deactivating Automate Emails

To deactivate an automated email, click the Pause or Deactivate button and choose Deactive Email. Remember, by choosing deactivate you will removing any active pending recipients and anyone who would normally be queued to to receive the email going forward will not be queued when the email is reactivated.

Reasons for deactivating an automated email:

• The campaign has ended and no one needs to receive the email going forward
• Rather than editing the existing email, you are replacing it with a new email in a workflow
• You are making changes to the workflow and the email is no longer necessary.